Benin Customer Factory Visit: A Journey from Year-Long Communication to Long-Term Cooperation

After more than a year of continuous communication, we warmly welcomed our customer from Benin for an on-site factory visit and machine inspection. The client confirmed an order for one 3KW 3015H sheet metal laser cutting machine and one 3KW handheld laser welding machine. Over the past year, the client frequently inquired about pricing and technical specifications, and even conducted a virtual factory tour via video call. Despite multiple revisions to the Proforma Invoice (PI) and delayed decision-making, we maintained consistent follow-up to demonstrate our manufacturing capabilities and professionalism.

In December 2025, the client reached out again, requesting updated machine details and RMB-denominated PIs for both units. The RMB payment was subsequently transferred with success.

On January 24, 2026, the client arrived in China for the equipment inspection. We arranged an early morning airport pickup, and the face-to-face meeting was incredibly pleasant. By this time, both machines were fully assembled and performing flawlessly. During the factory tour, the client personally tested the machines, quickly mastered the operating procedures, and took detailed photos of various components in preparation for shipment.

Between January 24 and 27, we hosted the client for dinner and visited famous local attractions in Jinan. During this period, the client ordered additional machine consumables, paying a $500 cash deposit on the spot. Highly satisfied with the trip and fond of Jinan, the client expressed a strong desire for long-term cooperation and a willingness to refer new clients to us.

The machines have since been delivered safely to the client in Benin and are currently running with excellent performance.